Upon completion of payment, the guest/wallet user will, within a few hours, receive a confirmation email with a transaction ID number and payment details by email/SMS. Alternatively, users can access the details by logging into their personal portal. **Please make a note of the transaction ID provided by the OneATM payment gateway before proceeding with payments.**
All sales/services are final, and there will be no refund or exchange permitted. However, if you complete a transaction on the site, money has been charged to your card or bank account, but the service is not delivered within 15 days, you may contact us for a refund. Please email us at [email protected] or use the contact us page with the following details:
OneATM will investigate the issue, and if the money was charged without delivery, a full refund will be processed within 7 working days from the receipt of your email.
In case of any disputes, customers or merchants can reach out to the Help Desk via email with the relevant details. OneATM will attempt to provide an amicable resolution for all parties involved. Please note that OneATM’s decision will be final in case of disputes.
Each merchant or service provider has its own refund and cancellation policy, which OneATM adheres to. Refunds, if applicable, will only be processed through the original mode of payment.
Reservations eligible for a refund, as specified in the cancellation policy for each booking, will be processed within 15 working days from the date of the cancellation request. Note that payment gateway processing charges will be deducted from the refund amount.